Frequently Asked Questions

Where are the Motorola Service center located?

What are the operating hours of Motorola service center?

Our Motorola Service Centers are open 365 days a year from 10 am to 10 pm.

Is the Motorola service provider open during public holidays?

Yes, our Motorola service center operates on public holidays, 365 days, 7 days a week, from 10:00AM to 10:00PM.

How long does it take to repair my Motorola Phone?

We can repair the Motorola Phone in 1 hour*
* subject to availability of part

My Motorola phone screen is cracked. What are my Motorola Phone repair options?

Cracked or shattered screens are not covered under Motorola standard warranty; however, you can visit our service center and get the repair quotation.

How much will it cost to repair my Motorola Phone?

The costs for repair vary depending on the type of repair and whether your device is in or out of warranty.

How do I identify if there is a software issue with my Motorola phone?

Software issues might lead to your phone won’t turn on, is sluggish or randomly shuts down. You might also notice your apps behaving differently. To help understand if it’s a software issue, visit Sharaf DG Motorola service center.

What happens next once I submit my Motorola device for repair at your Service Center?

Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.

Do you have an option to make the payment online?

Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.

Is payment made online safe and secured?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.

Do you have an option of accepting payment in Installments?

Yes, we are the first one in the market providing this option to pay the cost of repair in installment using SharafDG Flexipay option.
If the repair cost is AED 1000 or above you can convert it in to 18/24 months installments using Sharaf DG FlexiPay.
Available for credit cards of leading banks in UAE.
Terms & Conditions apply. To know more you can contact us, we will be happy to assist you with more information.