Hard Drive Data Recovery

Thanks to the specialized techniques that have been developed in-house, cutting edge technologies and over a decade worth of collective experience, Sharaf-DG is highly adept at hard drive recovery! We possess an exceptional success rate and are usually able to recover all data at the first attempt in most of the cases.

R/W Head Failure

The Read/Write Heads in a hard drive can fail for many reasons including the natural failure of components through general wear and tear, damage caused by physical trauma and even from dirt finding its way into the drive.

Logical Damage

Logical issues are not physical problems and the hard drive's physical components are working perfectly, but the data is still inaccessible. Examples of this include deletion, the corruption of data and formatting.

Power Failure

Where the Printed Circuit Board becomes damaged and fails to control power and data. This can be caused by component failure, malicious damage or a power surge.

Firmware Failure

Firmware is a piece of software that instructs the hard drive. If this software fails, hard drives can behave erratically or, in some cases, will not work at all. Firmware failure can share symptoms with other problems such as head failure or a drive that is not spinning up to the required speed.

Motor Failure

Where the hard drive fails to spin up due to seized bearings. Commonly the result of physical damage from, for example, being dropped.


Sharaf –DG Data recovery Lab has over 96% success rate in HDD recoveries. Our State-of-the-art Clean room lab is one of its kind in this region. Our vendor certified engineer can perform successful recoveries from HDDs failed with any of the above listed failure scenarios.

E-mail Data Recovery

When you suffer an email data loss, recoverability depends on where your messages are stored. Email can reside in a number of places on a laptop or desktop computer, on a mobile phone, tablet or on a messaging server. In these cases, email can be recovered with recovery services from Sharaf DG – Professional Data recovery Lab.


  • MS Outlook
  • Apple Mail
  • Outlook Express
  • Lotus Notes
  • Eudora
  • Thunderbird
  • Windows Live Mail
  • Incredimail
  • Zimbra Desktop
  • Opera Mail

Mail Server Recovery

No matter how user mailboxes are stored on your server - inside a database or a Microsoft Exchange Information Store, or individual messages in separate files (such as .pst) - all email server data is supported by Sharaf-DG Data Recovery services.

Below table shows the most common email server types. If you don't see your server type listed here, Sharaf-DG can help you to recover your emails.

  • Microsoft® Exchange
  • Lotus® Domino
  • WinWebMail
  • Kerio®
  • XMail
  • Qmail Toaster
  • ArGoSoft
  • SurgeSMTP
  • Novell® GroupWise®

SSD Data Recovery

The popularity of Solid State Drives (SSD) continues to grow at a truly astounding rate! Indeed, all companies that operate within the data storage sector have developed or are in the process of developing their own SSD-based technology. As a result, SSDs are continuously becoming more and more complex, yet the actual cost of purchasing such drives continues to fall. Whilst this has posed a significant and, in some instances, insurmountable challenge to other data recovery companies (many outsource recovery jobs involving SSDs) this has not been the case for Sharaf-DG Data Recovery.


Our free diagnostic on failed SSDs will involve the following steps

  • Determining the exact reason for the data having become inaccessible.
  • Reviewing the condition of internal components and verifying if any need to be repaired/replaced.
  • Developing a custom plan to safely extract your data.

Flash Drive Data Recovery


USBs are available in any number of factors some have been designed to be as durable as possible, others to be affordable. Sharaf-DG have seen these drives grow in popularity over the last 5 years and, having recovered data many individual USBs, We have encountered every generation of NAND technology!

As a result, we have developed robust and efficient procedures that help us to recover data from failed USB drives exceptionally quickly. As part of your free diagnostic, our technicians will undertake the following steps:

  • Analyze your USB drive and discover the reason for it having failed;
  • Extract the NAND chip;
  • Develop a unique plan for the safe retrieval of your data

Ensure that your USB drives data can be recovered and find out exactly how much it will cost with Sharaf-DG’s free diagnostic.

Apple Data recovery

Deleted/Lost data recovery from Apple Devices

Apple machines such as MacBook, iMac and similar devices use a file-system known as HFS/HFS+. This system utilizes a feature known as journaling which maintains a record of all changes that are made to files and folders in order to restore the system to a prior usable state in the event of a failure. Problematically, however, this means that when a file is deleted, all of the metadata associated with it is deleted also.

As the analysis of metadata often plays a key part in the recovery of data, our technicians will undertake the following steps when conducting a free diagnostic on your Mac device.

  • Locate file signatures on the host system used to identify file formats;
  • Use these signatures to reconstruct data; and
  • Develop a bespoke plan for the extraction and backing up of this data.


We can recover data from Corrupted/Damaged -:

Macbook ProMacbook AirMacbook
iMac Mac Pro MacMini
Time Capsule

NAS, SAN & DAS Data Recovery

                A storage device that can be accessed via a network connection rather than a direct link such as USB. As a result, multiple users can be afforded access to such drives simultaneously. Whilst some (NAS, SAN & DAS) devices contain only a single disk with a single volume, such devices are rare with the vast majority consisting of multiple disks in a RAID array.

As a direct result, any data loss suffered by such devices must be addressed by a data recovery professional. As part of Sharaf-DG’s free diagnostic, one of our specialists will: Analyze each of the individual drives that comprise the array; Locate all metadata and analyses RAID parity at a HEX level; and

Manually reconstruct the hardware array.


Sharaf-DG’s engineers have vast knowledge of all storage technology and can successfully recover data from the oldest to the most recent DAS, SAN, NAS and SDS configurations on the market. We support all vendors, media formats and operating systems.

Some of the manufactures we supports:

  • Seagate
  • Dell
  • Buffalo
  • QNAP
  • Synology
  • Super Micro
  • Drobo
  • iOmega

It is very crucial that a technician perform a diagnostic on any failed NAS in order to both ensure that data can be recovered and the cost of doing so.

Ransomware Data Recovery

                 Whether youre an individual or business who needs  data recovered from a recent locky, cryptolocker, cryptowall, Cerber, or teslacrpyt ransomware, Sharaf-DG is there with the tools and knowledge for ransomware recovery and ransomware removal. We have had an extremely high success rate on recovering data from ransomware, malware, and viruses.


Sharaf-DG has countless experience with the following ransomware:

  • Cryptolocker
  • CTB Locker
  • Locky
  • KeyHolder
  • LeChiffre
  • Teslacrypt
  • Cryptowall
  • Crypt0L0cker
  • Cryptowall 4.0

Smartphone Data Recovery

The process of recovering data from smartphones is one that is continuously evolving with each new model featuring faster and smaller technology that needs to be reverse engineered before they can be fully understood. If you have lost data held on your smartphone, our Expert engineers will undertake the following steps when conducting your free diagnostic

Android Data Recovery


Android is a mobile operating system (OS) currently developed by Google, based on the Linux kernel and designed primarily for touchscreen mobile devices such as smartphones and tablets.

Irrespective of the device in question, though, the process of recovering data from a machine running an Android OS is relatively similar as they share not just software, but hardware too.

As a result, when undertaking a free diagnostic of your Android device, Sharaf-DG will:

  • Analyse the device's software;
  • Determine if the data can be recovered without the need for physical intervention; and If necessary, utilise our expertise in microelectronics to recover data safely.

Whatever method may be required, Sharaf-DG is fully conversant with all Android devices and are confident we'll get your data back!

Raid Data Recovery

                RAID, which stands for Redundant Arrays of Independent Disks, as the name suggests, a storage media solution comprised of a number of disks that are combined together to provide end-users with enhanced speed, to increase the security of their data or both. The manner in which these individual drives are combined is not consistent, however, though four separate arrangements are commonly used:

RAID0: Also known as striped RAID, RAID0 arrays are used solely to increase performance.

This is achieved by splitting data into even segments on to disks present in the array. Whilst this results in increased performance, it offers no additional protection against data loss and, should a single drive fail, all data will become inaccessible.

RAID1:  RAID1 arrays commonly referred to as mirrored RAID due to their setup are used to increase the security of the data stored on them. Here, two or more drives are included in the array with each existing as a duplicate of the other.


RAID5: These arrays are designed in order to both improved performance and security. It utilizes striping like a RAID0 but can tolerate the failure of one disk thanks to what is known as parity whereby data that is stored on one disk is partially written to all others allowing any lost data to be rebuilt in the event of a drive failing.


RAID6: RAID6 arrays utilize the same principles as those seen in RAID5 arrays, but, as it increases the amount of storage space dedicated to parity data, can tolerate the failure of two drives rather than just one.

IPhone Data Recovery

                   Due to the ever increasing popularity of their devices, coupled with growing concerns about the security of mobile devices, Apple have engaged in efforts to increase the robustness of the iPhones safety measures in recent years with impressive results. Whilst this means that iPhone users along with users of all Apple products enjoy greater peace of mind, it has caused data recovery professionals worldwide a significant number of problems.

As a result, when undertaking a free diagnostic on your iPhone, our technicians will:

  • Utilize bespoke hard and software to exploit backdoors present in all iPhones; and Develop a tailor made plan to retrieve the data held on the device.
  • Sharaf-DG able to recover data from iPhones that others would consider to be inaccessible. Nevertheless, we can only ensure that your data is recoverable following a comprehensive diagnosis. With Sharaf-DG’s free initial diagnostic, you can find out if your phones data is recoverable and receive a no-obligation, fixed-fee quote.


Tape Data Recovery

When tape storage media fail, Sharaf-DG has solutions to extract and recover your valuable backup data. We have a large inventory of tape drives to read your tape media. If your media has an obsolete archive format, don't worry, Sharaf-DG Data Recovery engineers have the experience and the resources required to search, extract, and recover your data.


Sharaf-DG has rescued data from the following scenarios involving tape media:

  • Overwritten tapes (including DLT)
  • Quick-erased or partially overwritten data from LTO (Ultrium) tape media.
  • Snapped or burnt tapes
  • Tapes damaged by chemicals and smoke
  • Software problems or backup failures
  • Tapes immersed in flood water
  • Intentional or accidental physical damage