Frequently Asked Questions

Where are the Apple Service Center located?

Is the Apple Service Provider open during public holidays?

Yes, Apple Service Center operates on public holidays, 365 days, 7 days a week, from 10:00AM to 10:00PM.

What are the operating hours of Apple Service Center?

Apple Service Centers are open 365 days a year from 10 am to 10 pm.

Is the Apple Service Provider open all 7days in a week?

Yes, Apple Service Center works 365 days, 7 days a week, from 10:00AM to 10:00PM.

Can I repair my Apple product from a place which is not Apple approved?

If your Apple product is damaged or malfunctions we only recommend you to contact Apple Authorized Service Center. Repairs by service providers other than Apple Authorized Service Center may not involve the use of Apple genuine parts and may affect the safety and functionality of the device.

What happens next once I submit my Apple device for repair at your Service Center?

Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.

Do you have an option to make the payment online?

Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.

Is payment made online safe and secured?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.

Do you have an option of accepting payment in Installments?

Yes, we are the first one in the market providing this option to pay the cost of repair in installment using SharafDG Flexipay option.
If the repair cost is AED 1000 or above you can convert it in to 18/24 months installments using Sharaf DG FlexiPay.
Available for credit cards of leading banks in UAE.
Terms & Conditions apply. To know more you can contact us, we will be happy to assist you with more information.

 

Back Glass Broken, is it replaceable for iPhone?

Back Glass replacement is not applicable for iPhone‘s as per Apple standard, instead complete unit replacement is offered.

How long does it take to repair my iPhone?

We can repair the iPhone in 1 hour*
* subject to availability of part

Do you replace Screen for Apple iPhone 6?

Screen replacement is not applicable for iPhone 6 as per Apple standard, instead complete unit replacement is offered.

What are the common issues in iPhone?

Can I replace the battery of my iPhone without being submitted to the service center?

We will strictly advise you not to attempt the battery replacement of your iPhone yourself.
The battery in iPhone should be replaced an authorized service Center. Improper replacement or repair could damage the battery, cause overheating, or result in injury. The battery must be recycled or disposed of separately from household waste. So we recommend you visit Apple authorized service center for your iPhone battery replacement.

Does Apple repair iPad screens?

Screen replacement is not applicable for Apple iPad as per Apple standard, instead complete unit replacement is offered.

How does AppleCare+ handle cracked screens of Apple iPhone?

Apple iPhone damaged, cracked screen replacement is covered in AppleCare+

If you have AppleCare+ for Apple iPhone it covers?

  • 2 years of Apple iPhone repair,
  • Covers 2 accidental damages includes liquid damage, physical damage, Standard manufacturing defects etc. (1 accidental damage per year).
  • Global warranty support.
  • When accidental damage you pay only AED 99 for Screen repair or AED 349 for unit exchange.

Can I buy AppleCare+ when the screen of my iPhone is already cracked?

AppleCare+ can only be bought if the Apple iPhone is in original condition and within 60 days of Apple iPhone purchase.

Will Apple replace a water damaged iPhone?

Yes, liquid damaged Apple iPhone are eligible for replacement under AppleCare+ or exchange price depending on iPhone model.