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Frequently Asked Questions

Data Recovery

Where is the DG Help Data Recovery Located?

  1. DG Help, Apple Authorised Service center, Time Square Center, Dubai.

Is the DG Help Data Recovery open during public holidays?

Yes, DG Help Data Recovery operates on public holidays, 365 days, 7days a week, from 10:00 AM to 10:00 PM

What are the operating hours of DG Help Data Recovery?

DG Help Data Recovery is open 365 days a year from 10:00 AM to 10:00 PM

Is the DG Help Data Recovery open all 7 days a week?

Yes, DG Help Data Recovery works 365 days, 7days a week, from 10:00 AM to 10:00 PM

About iPhone Data Recovery

My iPhone is stuck in “Connect to iTunes” how can I recover my important data?

An iPhone can sometimes get stuck in recovery mode (Connect to iTunes) if:

    • You intentionally activated recovery mode to solve a problem
    • You’re trying to jailbreak your iPhone and it all went terribly wrong
    • Like many of us – you were simply trying to update to the latest iOS software.
    • iPhone storage was full and you restarted the iPhone.

In all these scenarios where normal updates fail to bring back the phone to operational mode (normal mode), any other attempts may lead to permanent data loss. Please take it to Sharaf DG Data Recovery Center for a free evaluation. Our specialist engineers can help you recover your precious memories from iPhones.

My iPhone is Screen is broken and what should I do to get my Pictures and Videos? NB: I don’t have an iCloud backup.

If the screen is broken, the Touch layer of the screen may partially or fully become defunct. If you have not restarted your iPhone after the screen damage, you will can use your finger print or face ID to open your iPhone. Then remove your password and enable Assistive touch in settings so that you can open the iPhone till the important data get backed up to iTunes in your computer or to your iCloud storage.
If the damage of the screen is not allowing you to enter the iPhone, please take it to Sharaf DG Data Recovery Center for a free evaluation. Our specialist engineers can help you recover your precious memories from iPhones.

My iPhone fell down and car ran over it. I want my Pictures and Videos because I don’t have any backups and my iCloud was full.

Sharaf DG Data recovery is equipped with all sophisticated tools to recover the data from broken iPhones. If the iPhone Storage chip is intact, our specialist engineers can recover your important pictures, videos and even voice memos from your iPhone. Submit your broken iPhone for a free evaluation at our State-of-the-art Data recovery LAB located in SharafDG- Time Square Center.