Frequently Asked Questions
Where are the Microsoft Surface Service center located?
- DG Help, Microsoft Surface Service center, Time Square Center, Dubai.
- DG Help, Microsoft Surface Service center, Abu Dhabi Mall, Abu Dhabi.
- DG Help, Microsoft Surface Service center, Al Ain Mall, Abu Dhabi.
What are the operating hours of Surface service center?
Is the Microsoft Surface service Center open all 7days in a week?
Is the Microsoft Surface service Center open during public holidays?
What happens next once I submit my Surface device for repair at your Service Center?
Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.
Do you have an option to make the payment online?
Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.
Is payment made online safe and secured?
We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.