Frequently Asked Questions
Where are the Huawei Service center located?
- DG Help, Huawei Authorised Service center, Time Square Center, Dubai.
- DG Help, Huawei Authorised Service center, Abu Dhabi Mall, Abu Dhabi.
What are the operating hours of Huawei service center?
Is the Huawei service Center open all 7days in a week?
Is the Huawei service Center open during public holidays?
How long does it take to repair my Huawei mobile or Huawei media pad or Huawei watch ?
* subject to availability of part
What happens next once I submit my Huawei device for repair at your Service Center?
Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.
Do you have an option to make the payment online?
Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.
Is payment made online safe and secured?
We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.
Do you have an option of accepting payment in Installments?
Yes, we are the first one in the market providing this option to pay the cost of repair in installment using SharafDG Flexipay option.
If the repair cost is AED 1000 or above you can convert it in to 18/24 months installments using Sharaf DG FlexiPay.
Available for credit cards of leading banks in UAE.
Terms & Conditions apply. To know more you can contact us, we will be happy to assist you with more information.