Samsung Authorised Service Center repair Samsung Smartphone Repair Samsung Tablet Repair Samsung Gear Repair

Frequently Asked Questions

Where are the Samsung Service Center located?

Is the Samsung Service Center open all 7days in a week?

Yes, Samsung Service Center works 365 days, 7 days a week, from 10:00AM to 10:00PM.

Does DG Help repair Samsung In warranty and Samsung Out of warranty units purchased from Outside of UAE?

We repair out of warranty units from any GCC countries. No In Warranty support for units purchase outside UAE.

Is the Samsung Service Center open during public holidays?

Yes, Samsung service center operates on public holidays, 365 days, 7 days a week, from 10:00AM to 10:00PM.

How I can check whether my device is under warranty?

Warranty can be checked using IMEI or Serial Number of the device. Chat with us or call us on 800-344357 option 4 and we will verify warranty status of your device.

What are the operating hours of Samsung Service Center?

Samsung Service Centers are open 365 days a year from 10 am to 10 pm.

Does DG Help repair Samsung In warranty and Samsung Out of warranty units purchased from other retailers?

We repair all Samsung Galaxy Smartphones / Samsung Tablets / Samsung Gear purchased anywhere in UAE.

What happens next once I submit my Samsung device for repair at your Service Center?

Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.

Do you have an option to make the payment online?

Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.

Is payment made online safe and secured?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.

Do you have an option of accepting payment in Installments?

Yes, we are the first one in the market providing this option to pay the cost of repair in installment using SharafDG Flexipay option.
If the repair cost is AED 1000 or above you can convert it in to 18/24 months installments using Sharaf DG FlexiPay.
Available for credit cards of leading banks in UAE.
Terms & Conditions apply. To know more you can contact us, we will be happy to assist you with more information.


How long does it take to repair my Samsung Phone?

We can repair the Samsung Phone in 1 hour*
* subject to availability of part

Do I have to back up my data from my Samsung Galaxy smart phone before visiting Samsung Service Center for repair?

If the device is functional, do back up your data. In case the device is not functional, experts at DG Help Samsung repair service center can check the possibility and back up data for you.

Does Samsung Service Center offer data backup service?

Yes, Samsung Service Center offers data backup service.

I have old Samsung Galaxy smart phone. Can I bring it for Trade In?

Yes, we have Trade In program.