Frequently Asked Questions

Where are the Samsung Service Center located?

Is the Samsung Service Center open all 7days in a week?

Yes, Samsung Service Center works 365 days, 7 days a week, from 10:00AM to 10:00PM.

Does DG Help repair Samsung In warranty and Samsung Out of warranty units purchased from Outside of UAE?

We repair out of warranty units from any GCC countries. No In Warranty support for units purchase outside UAE.

Is the Samsung Service Center open during public holidays?

Yes, Samsung service center operates on public holidays, 365 days, 7 days a week, from 10:00AM to 10:00PM.

How I can check whether my device is under warranty?

Warranty can be checked using IMEI or Serial Number of the device. Chat with us or call us on 800-344357 option 4 and we will verify warranty status of your device.

What are the operating hours of Samsung Service Center?

Samsung Service Centers are open 365 days a year from 10 am to 10 pm.

Does DG Help repair Samsung In warranty and Samsung Out of warranty units purchased from other retailers?

We repair all Samsung Galaxy Smartphones / Samsung Tablets / Samsung Gear purchased anywhere in UAE.

How long does it take to repair my Samsung Phone?

We can repair the Samsung Phone in 1 hour*
* subject to availability of part

Do I have to back up my data from my Samsung Galaxy smart phone before visiting Samsung Service Center for repair?

If the device is functional, do back up your data. In case the device is not functional, experts at DG Help Samsung repair service center can check the possibility and back up data for you.

Does Samsung Service Center offer data backup service?

Yes, Samsung Service Center offers data backup service.

I have old Samsung Galaxy smart phone. Can I bring it for Trade In?

Yes, we have Trade In program.