Apple Authorised Service Center > Repair Extension Program > Smart Battery Case Replacement Program

Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR

As per Apple Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. Your Smart Battery case for iPhone XS, iPhone XS Max, and iPhone XR may exhibit the following behaviors:
Your Battery case of iPhone XS, iPhone XS Max, and iPhone XR will not charge or charges intermittently when plugged into power

Affected battery case of iPhone XS, iPhone XS Max, and iPhone XR were manufactured between January 2019 and October 2019.

Apple or an Apple Authorized Service Provider will replace eligible battery cases of iPhone XS, iPhone XS Max, and iPhone XR free of charge.

Eligible Models
Below are the Smart Battery Case models which are eligible for this program:

iPhone XS
iPhone XS Max
iPhone XR

Note: No other iPhone Smart Battery Cases are part of this program.

Replacement Process
Choose one of the service options below to have your iPhone XS, iPhone XS Max, and iPhone XR Smart Battery Case replaced. Your iPhone XS, iPhone XS Max, and iPhone XR Smart Battery Case will be examined prior to any service to verify that it is eligible for this program.
Locate us Book repair
If you have questions or need further assistance, please contact Apple Support

Additional Information
Apple may restrict or limit repair to the original country or region of purchase.
This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone XS, iPhone XS Max, and iPhone XR Smart Battery Cases.
The program covers affected iPhone XS, iPhone XS Max, and iPhone XR Smart Battery Case for 2 years after the first retail sale of the unit.
The affected iPhone XS, iPhone XS Max, and iPhone XR battery cases will be disposed of in an environmentally friendly way.

Visit Sharaf DG Apple Authorised Service center at Dubai, Abu Dhabi & Al Ain to check eligibility* and avail service.