Frequently Asked Questions

Where are the HP Service center located?

What are the operating hours of HP service center?

HP Service Centers are open 365 days a year from 10 am to 10 pm.

Is the HP service Center open all 7days in a week?

Yes, HP Service Center works 365 days, 7 days a week, from 10:00AM to 10:00PM.

Is the HP service Center open during public holidays?

Yes, HP service center operates on public holidays, 365 days, 7 days a week, from 10:00AM to 10:00PM.

How long does it take to repair my HP Laptops?

We can repair the HP Laptops in 1 hour*
* subject to availability of part

I have forgotten my password for my HP Desktop PC, can HP help me reset it?

If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten. HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.

How can I identify the Hardware Failure without going to the service center?

HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures.
Start with the Fast Test to quickly identify hardware issues. If the test finds no errors but your computer still exhibits symptoms of a hardware problem, visit Sharaf DG HP authorized service center.

What happens next once I submit my HP device for repair at your Service Center?

Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.

Do you have an option to make the payment online?

Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.

Is payment made online safe and secured?

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.

Do you have an option of accepting payment in Installments?

Yes, we are the first one in the market providing this option to pay the cost of repair in installment using SharafDG Flexipay option.
If the repair cost is AED 1000 or above you can convert it in to 18/24 months installments using Sharaf DG FlexiPay.
Available for credit cards of leading banks in UAE.
Terms & Conditions apply. To know more you can contact us, we will be happy to assist you with more information.