1. DG Help, HP Authorised Service center, Time Square Center, Dubai.
2. DG Help, HP Authorised Service center, Abu Dhabi Mall, Abu Dhabi.
3. DG Help, HP Authorised Service center, AL Ain Mall, Abu Dhabi.

If you are using a local user account HP cannot recover or reset your password if it is lost or forgotten. HP strongly recommends creating a password reset disk to enable you to reset your password in case it is forgotten. If you do not have a password reset disk and can’t remember your password, you will be directed by HP support to perform a full recovery to original factory conditions and will lose any data that was not backed up to an external location.

HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures.
Start with the Fast Test to quickly identify hardware issues. If the test finds no errors but your computer still exhibits symptoms of a hardware problem, visit Sharaf DG HP authorized service center.

Once you submit your device at our Service Center, our certified technicians will check your device and provide you a quotation in case your device is out of warranty. You will then receive an email and a call to inform you about the defect, parts that needs to be replaced and the cost of repair .Once we receive a go ahead from you , we will start the process and keep you informed once the repair is complete .
While our technicians are working on your device you can track the status online through our website by using the reference number provided at the time of submitting your device.

Yes, we do have an option to make an online payment using your Debit or Credit card. Up on request we will send a link your email id and you can make the payment using the link. Once we receive the payment, you will receive a confirmation email about the payment.

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your credit card details are not stored on our systems.